All returns must be unopened, in new condition, and in the original packaging. Returns that are received in any other condition will be subject to additional fees or a reduction in your refund amount.
If you are returning an item:
You may return your purchase within 30 days* of the original purchase date for a full refund to your original payment method. Any returns received more than 30 days after purchase, or less than 90 days will be subject to a 15% restocking fee. Any returns after 90 days old will not be accepted. Customer incurs return freight fees.
Items that are used and/or not in sellable condition may be subject to a higher restocking fee, or the return may not be accepted.
*Holiday gifts purchased November 1st or after are eligible for a full refund per return policy terms if returned by January 31st.
If you are in need of a replacement part, please read and submit the form below.
b4Adventure products come with a one year workmanship warranty. The warranty does not cover normal wear and tear. Please contact us directly to correct any workmanship issues.